Frequently asked questions.

We only work on venue and event-space connectivity. That focus means every design decision accounts for crowd density, production gear interference, and event-day spikes — problems a general office IT provider isn't set up to solve by default.

We specialize in mid-size music venues and conference/event spaces — typically a few hundred to a few thousand capacity. If you're unsure whether your space fits, reach out and we'll tell you honestly.

We're based in Cincinnati, OH and serve venues across the region. Reach out with your location and we'll confirm coverage.

Most mid-size rooms move from survey to fully tested install in a few weeks, depending on venue availability and whether we're working around an existing event calendar. We'll give you a firm timeline after the site survey.

We design and manage the wireless network on top of your existing internet service. If your current bandwidth can't support your venue's peak demand, we'll flag that during the survey and advise accordingly.

We plan install work around your event calendar, not the other way around. Most physical installation happens during dark days or off-hours.

Yes — segmenting guest, box-office/POS, and backstage/production traffic onto separate networks is standard in every install we do. Production traffic never competes with guest devices for bandwidth.

24/7 remote monitoring of access points and uplinks, proactive firmware and channel tuning, monthly performance reporting, and a direct line to our team if something needs attention.

Managed clients get remote monitoring that flags issues as they develop, plus a direct line to our team. Event-day support tiers include on-site or on-call coverage for your highest-stakes nights.

The earlier the better — ideally a few weeks out for capacity planning, though we can often accommodate shorter notice for existing managed clients.

Standard management is always-on remote monitoring. Event-day support adds pre-event capacity planning, temporary capacity boosts, and live on-site or on-call coverage specifically for your highest-attendance nights.

Installation is quoted per project based on your venue's size and complexity. Ongoing management and event-day support are offered as separate plans. We'll walk through pricing during your consultation once we understand your space.

Both are available. Some venues want a one-time design and installation with no ongoing commitment; others prefer an ongoing management plan for continuous monitoring and support. We'll help you decide what fits.